سياسة الخصوصية

PRIVACY POLICY

Herrmise Lifestyle

Website: herrmise.ae   |   Contact: info@herrmise.ae

Herrmise Lifestyle (“Herrmise”, “we”, “our” or “us”) operates the website herrmise.ae and related sub-domains, applications, services and tools (collectively referred to as the “Website”). This Privacy Policy describes the ways in which we collect, store, use and protect your Personal Data.

 

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY ALL THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE REFRAIN FROM SHARING PERSONAL INFORMATION WITH US.

The Personal Data we collect about you may include:

–       Name (including username)

–       Contact information (phone number, mobile number, email address)

–       Diversity (nationality, gender, age)

–       Location and address (area, city, region, delivery address)

–       CCTV footage, photographs, or other security-related data

–       Technical details including device details, IP address, device name, make, model, operating system, browser type, mobile device identifier, cookies and similar technologies

–       Financial information such as payment details and credit history

–       Your purchases, interests and preferences

–       Information about your online browsing behaviour on our Website and apps

–       Transaction information such as date, total amount, transaction history and preferences

–       Your reviews, feedback and opinions about our products and services

–       Sensitive Personal Data and Information where applicable

 

We collect your Personal Data to:

–       Ship and deliver products and services

–       Process your orders and refunds

–       Handle billing and payment processing

–       Operate, evaluate and improve our business and Website

–       Communicate with you regarding requests, questions, feedback, claims or disputes

–       Invite you to participate in customer surveys and market research activities

–       Customise and improve our services

–       Provide information about our products and develop new offerings

–       Send marketing communications via SMS, email, push notifications or other channels about promotions, products and services

–       Manage promotions and competitions

–       Provide customer support

–       Provide personalised services, recommendations and offers based on your profile

–       Enhance your shopping experience across our channels

–       Collaborate with business partners and service providers to improve your experience

–       Deliver relevant online advertising on our Website and other platforms

 

We collect your Personal Data when you register online, update your account, log in, place an order, contact our customer service team, interact with our staff, shop online, opt in to marketing communications, participate in a contest, promotion or survey, or engage with us on social media.

 

We will not sell your Personal Data to third parties. We may share selected Personal Data with third-party service providers (“Processors”) solely as required to fulfil our services, including:

–         Delivery companies and logistics providers

–         Payment processing and credit analysis providers

–         Data storage, analytics and software service providers

–         Customer service providers

–         Retail, security, analytics and marketing partners

–         Product and service suppliers

–         Purchasers or advisors in the event of a business sale or transfer

–         Third-party databases we subscribe to

–         Government bodies or law enforcement authorities where required by law

–         Advertising and media agencies (limited data sharing for targeted advertising purposes only)

 

All third parties are required to access only the Personal Data necessary to fulfil their obligations and are prohibited from using your data for any other purpose.

 

We retain your Personal Data for as long as legally required and as necessary to support the purposes for which it was collected. Once no longer required, it will be disposed of promptly and securely.

 

Your Personal Data may be processed and maintained in the UAE or in any other country where our service providers or partners operate. By using our Website and submitting your data, you consent to such transfer. Where data is transferred to third-party organisations, appropriate assessments are conducted to ensure adequate security and privacy controls are in place.

 

When you opt in to marketing communications, you consent to receiving promotional content from us. You may opt out at any time by:

–         Following the unsubscribe instructions in any email or SMS we send

–         Contacting us directly at info@herrmise.ae

 

We will make commercially reasonable efforts to process your opt-out request promptly.

 

We store all Personal Data on secure servers and implement procedures designed to protect your data against unauthorised access, destruction, modification or disclosure. All sensitive data exchanged between you and our Website is transmitted over a Secure Sockets Layer (SSL)-encrypted connection and protected with digital signatures.

 

We do not knowingly collect Personal Data from anyone under the age of 18 without the consent of a parent or legal guardian. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us immediately at info@herrmise.ae.

 

Where a parent or guardian provides data on behalf of a child, doing so constitutes affirmative consent to collect, use and process that information in accordance with this Privacy Policy.

 

You have the following rights in relation to your Personal Data. To exercise any of these rights, please contact us at info@herrmise.ae.

 

Right to Be Informed — You are entitled to know how your Personal Data is used and processed.

Right of Access — You may request a copy of the Personal Data we hold about you.

Right to Rectification — You may request that we update, correct or delete inaccurate Personal Data.

Right to Erasure — You may request deletion of your Personal Data, subject to any legal obligations we are required to fulfil.

Right to Lawful Processing — Your Personal Data must be processed lawfully, fairly and transparently.

Right to Withdraw Consent — You may withdraw your consent at any time, upon which we will cease processing your data.

Right to Object — You may object to processing that is unnecessary, excessive, discriminatory or unlawful.

Rights Regarding Automated Decision-Making — We may use your data for profiling and personalised recommendations. You have the right to be informed of and object to such processing.

 

We use cookies and similar technologies to enhance your experience on our Website, remember your preferences, and serve relevant advertising. Cookies may collect information such as your IP address, browsing behaviour, purchase history and device information.

 

You may manage your cookie preferences by:

–         Adjusting your browser settings to refuse or notify you of cookies

–         Deleting cookies after visiting our Website

–         Browsing in your browser’s private or incognito mode

 

By continuing to use our Website, you consent to our use of cookies as described in this Privacy Policy.

 

We use tracking and remarketing technologies provided by Meta Platforms, Inc. (Facebook and Instagram) and Google LLC (Google Ads) to deliver relevant advertisements to you across their respective platforms and partner networks.

 

How it works:

–       When you visit herrmise.ae, tracking pixels and tags (including the Meta Pixel and Google Ads conversion tags) are activated on your browser. These tools collect information about your visit, such as pages viewed, products browsed, and actions taken on our Website.

–       This data is used to show you personalised Herrmise advertisements when you use Facebook, Instagram, Google Search, YouTube, and other sites within the Google Display Network.

–       We may also upload limited customer data (such as hashed email addresses) to these platforms to reach existing customers or build lookalike audiences of similar users.

 

Your choices:

You may opt out of personalised advertising at any time by:

–       Adjusting your ad preferences on Facebook/Instagram Ad Settings and Google Ad Settings

–       Visiting the Digital Advertising Alliance opt-out page at optout.aboutads.info

–       Managing cookies through your browser settings as described in Section 11

 

Please note that opting out does not mean you will stop seeing ads from Herrmise — it means the ads you see will no longer be personalised based on your browsing behaviour.

 

For more information on how Meta and Google handle your data, please refer to their respective privacy policies:

–         Meta Privacy Policy: facebook.com/privacy/policy

–         Google Privacy Policy: policies.google.com/privacy

 

We may aggregate and anonymise your Personal Data to analyse usage trends, improve our services, and enhance our marketing efforts. Aggregated data does not identify you personally.

 

If you use social media sharing features on our Website (such as “Like” or “Share” buttons), content may be shared with those platforms subject to your privacy settings on those services.

 

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies before providing any Personal Data.

 

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. We encourage you to review this page periodically. Your continued use of our Website following any changes constitutes your acceptance of the updated Policy.

 

For any questions, concerns or requests regarding this Privacy Policy or your Personal Data, please contact us:

 

Herrmise Lifestyle

Email: info@herrmise.ae

Website: herrmise.ae

 

If you believe your privacy rights have been breached, please contact us at info@herrmise.ae. You also have the right to lodge a complaint with the competent data protection authority in your country of residence.

Herrmise Lifestyle — herrmise.ae